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Portrait of Gen Lau
currently online

Status update

Hi, I'm Gen

I spent years building the plumbing behind modern marketing: customer data platforms, lifecycle systems, personalization engines, experimentation frameworks, and all the unglamorous infrastructure that makes "the right message at the right time" actually happen.

Along the way, I worked on customer experience and marketing technology initiatives at companies like Abercrombie & Fitch Co. and Oportun, translating messy business problems into systems that could actually scale.

Currently

  • Building weird things with AI
  • Writing about marketing, technology, and productivity theater
  • Learning more about investing, financial markets and systems
  • Exploring how incentives shape company decisions
  • Figuring out what the next chapter of my career looks like